‘Trust is essential for sharing knowledge with another’. Confidence of the learning party in the intent, knowledge and experience of the person standing opposite him/her. Trust is something you must earn, it doesn’t just appear out of the blue. To acquire it, you have to work together, achieve success together and learn together. A bond of trust really does grow with the years.
OUR NEW WATERWORX PROGRAM EMBODIES TEN YEARS OF VEI EXPERIENCE
Looking back, 2017 will be marked for VEI as the year when we successfully developed, and kicked-off the WaterWorX program. The WaterWorX program provides for VEI a steady fundament for continuously making a sustainable contribution to the realization of the Sustainable Development Goals. Hence, in this annual report 2017 the WaterWorX program will receive due attention.
12 years of VEI has proven again and again that mutual trust is a pre-condition for effective learning and sustainable impact. Hence, VEI invests in long-term relationships by developing peer-to-peer partnerships between water operators. These Water Operator Partnerships (WOPs) have proven themselves over the years as the recipe for success to achieve sustainable impact. Moreover, the way of working through WOPs forms the basis of a large program cofinanced by the Netherlands government, that was granted in 2017, with the title WaterWorX.
The new WaterWorX program is a unique collaboration with all 10 Dutch water operators, with VEI as consortium leader to the program. By joining forces via WaterWorX and establishing partnerships with water companies abroad, they are contributing to Sustainable Development Goal 6: sustainable access to water and sanitation for all. Thanks to the Dutch government’s exceptional involvement, this long-term program will run until 2030; the Sustainable Development Goals deadline. The output is clear and concise: sustainable access to water and sanitation for 10 million people. Everything for which VEI stands is incorporated in WaterWorX for a prolonged period.
WaterWorX was launched officially and festively during World Water Day on 22 March 2017. A memorable day in The Hague attended by all ten of the Dutch water company CEO’s. The Amsterdam International Water Week, eight months later in November, marked another key landmark in the progress of the work in WaterWorX, with the signing of the Letter of Intent with all partners. Attended and signed not only by a delegation of each of the Dutch water companies, but also by the initial 25 selected partner water companies from across the world.
Thanks to WaterWorX, more Dutch water experts will receive the opportunity to share their knowledge with global water partners and to return to their own organisations with new experiences. In 2018 alone, an impressive two hundred short term experts from various regions will be on their way. Their efforts are crucial to achieving the WaterWorX ambitions!
Within the WaterWorX program, VEI will offer structural support to around 20 water partners. Some of which will be working with VEI for the very first time. With others VEI has already built an existing relationship that can now be continued thanks to the program. 2018 becomes the year of implementation. The first resident project managers are already on site, and the Dutch experts are lined up. We are all going to make it a great year!’
Is er water en zo ja, hoe vaak en hoe lang per dag? En wat is de kwaliteit van dit water? Wordt er 24/7 water geleverd?
Hoe is het gesteld met het financiële systeem dat nodig is om de functionaliteit van de geïnvesteerde infrastructuur te garanderen? Is er geld beschikbaar voor beheer en onderhoud?
In hoeverre zijn er technische systemen gekozen om functionaliteit nu en in de toekomst te waarborgen? Dit gaat over het gebruik van materialen, maar ook over de mogelijkheden van onderhoud en beheer.
Dit gaat over de sociale impact van het project. Zorgt het project bijvoorbeeld voor eerlijke kansen op het gebied van arm en rijk en van gender? Bij de water-projecten wordt dit gemeten aan de hand van het geschatte aantal huidige gebruikers; bij sanitatie-projecten is gekeken naar het geschatte aantal huidige gebruikers en naar gedrag (handenwassen, toiletten schoonmaken, etc.).
Betreft de lokale institutionele capaciteit die nodig is om de functionaliteit op de lange termijn te waarborgen. Bijvoorbeeld: is er een lokaal bedrijf dat verantwoordelijk is voor onderhoud van de faciliteiten?
Dit gaat in op de vraag of het functioneren van het project wordt beïnvloed door overstromingen of droogte, tijdens de projectperiode maar ook voor de langere termijn.
Concept and design:
VEI and Masja Stolk
VITENS EVIDES INTERNATIONAL
P.O. Box 1205
8001 BE Zwolle, The Netherlands www.vitensevidesinternational.com
The Netherlands has a long history when it comes to water. Over the past 160 years Dutch water operators have established themselves as the best in-class water providers. This achievement is directly reflected in the competence and expertise of Dutch drinking water operators. Five of these companies – Vitens, Evides Waterbedrijf, WML, Watercompany Groningen and Brabant Water – share their expertise via VEI with their colleague water operators around the world. Through VEI, they are committed to achieving the Sustainable Development Goal 6 of the United Nations: sustainable water and sanitation services for all. With a joint workforce of 3,600 employees, a distribution network that extends for more than 102,700 kilometres, about five million connections and an annual delivery capacity of 880 million m3 of tap water in the Netherlands, they have extensive experience and resources at their disposal.
VEI is the dedicated non-profit vehicle for the six Dutch public water operators in achieving their shared objective. VEI focuses on providing support for water operators in Africa, Asia and South America: countries that face immense challenges, such as increasing water demand, water quality problems, water shortages and climate change. VEI collaborates with these colleague water operators to expand their capabilities and help them professionalise their operations by actively sharing long-standing Dutch expertise and experience. For example, VEI assists by improving basic operations such as non-revenue water (hereafter: NRW) management and water operations, by setting up stable financial procedures or by creating a better infrastructure.
Kick-start for economic development
Several donors provide additional financial backing to VEI’s partnerships. The combination of additional investment and peer-to-peer support at operational level acts as a kick-start for local economic development and growth.
On the spot assistance
VEI arranges ‘on the spot’ assistance by deploying Dutch water operator experts to their colleague local water operator. Their job is to effectively support and train their colleagues on site at the demanding water operators. This peer-to-peer interaction ensures that Dutch water knowledge and the wealth of operational expertise can be shared with water operators abroad. The results are impressive: tangible change, improved operational performance and, ultimately, universal and equitable access to safe and affordable drinking water for more people.
It is our firm conviction that everyone around the world deserves
a reliable supply of high-quality tap water. As committed Dutch Water Operators, we embrace our responsibility to make this dream come true.
In 2017, VEI worked on 43 projects in
20 countries. 17 projects were completed.
IMPACT AND FINANCE
Risk inventory and risk management are important topics at VEI. Generally speaking, VEI is exposed to three categories of risk: risk related to health and safety, operational risk and financial risk.
BACK TO DIRECTOR'S REPORT
HEALTH AND SAFETY RISK
Impact on the results and/or financial position: limited The health and safety of expatriate-and short-term staff is the main risk to which VEI is exposed. These risks mainly apply to international travel, local transportation (accidents, material damage), illness (nutrition, malaria, infectious diseases), safety on the streets (theft), incidents (natural disasters, terrorism), and ‘Occupational health’: even though the expatriate- and short-term employees mainly fulfil an advisory role, many of them are also involved in the operations of the partner water operators. Cases of personal injury resulting from accidents or incidents causes in the first place personal hardship and inconvenience. But it also has a negative effect on the image of VEI and its shareholders, particularly if such situations are not handled professionally and effectively. Anticipating or reacting to these risks may result in the postponement or cancellation of missions. If this situation continues for a prolonged period, it may lead to delays in the implementation of the projects in question.
Among other measures, VEI implements the following controls in order to minimise the risk associated with health and safety.The staff members (expatriates and short-termers) receive preventive information on the political, security and health situations in the countries where we are present;A Travel Handbook (‘Veilig op Reis’), which contains instructions on behaviour and assistance relating to health and safety;Compulsory chauffeurs for short-termers;A crisis management organisation has been set up and an annual training is organised;A ‘Duty of Care’ policy clarifying the obligations of the employer and employee, which the employee must sign to indicate that he/she is aware of all the available information and has read the relevant instructions before being issued a ticket;VEI cooperates with Control Risk (crisis management) and International SOS (health) in order to optimally inform and prepare employees and, if necessary, provide guidance in the area of health and safetyOPERATIONAL RISK
Impact on the results and/or financial position: limited The operational risks relate to the quality and effectiveness of the project effort, issue management (water quality, reliability), political risks (human rights, corruption), and employee conduct (professionalism). These affect the reputation of VEI, the Dutch parent water companies and partners. Most VEI projects are partnerships which are entered into by both parties on a voluntary basis, or contracts that are awarded after a tender procedure. Neither poor performance nor bad publicity serves the interests of either of the parties and a critical selection process minimises the likelihood of occurrences of this nature. We know from experience that, when confronted by disappointing (initial) results, the first reaction of the two partners is to look for ways of improving those results.
During VEI’s involvement in international collaborative projects during the past 10 years, there has not been a single case of premature termination of a collaborative relationship without mutual consent.
VEI implements the following controls in order to minimise operational risk.Contract selection, a number of criteria is used such as country, contribution to the VEI mission, and project partners;Limitation in countries where projects are being operated.Selection of partners/alliances;Use of the KPI dashboard, financial reporting and performance reporting in the context of result accountability in respect of all stakeholders (not only the shareholders and financiers) in order contribute positively to developing relevant policy and encouraging broader social debate in this area;A standardised Financial Planning & Control cycle;The communication protocol agreed with the shareholders, which defines an approach and core message for each target audience.To reduce the risk of bribery VEI has a “code of conduct” for its staff and has also implemented procurement procedures.FINANCIAL RISK
Impact on the results and/or financial position: limited
VEI is a project-based organisation and the associated financial risk is therefore typically related to individual projects. For example, risks associated with penalty clauses, bonus/malus agreements in performance-dependent projects, repayment of subsidies, debt-risks, liability for health damage or other damages (injury), unemployment, VEI employees becoming unfit for work and the risk of payment default on the part of the donor.
In the event of early termination of the project, there are also financial consequences in that a suitable position must be found for the permanent staff returning to the parent company or partner company from abroad, or an outplacement procedure has to be initiated.
Based on the assumption that not all projects will end at the same time and that new projects will arise or existing projects will be renewed, this risk is limited.
VEI implements the following control measures to minimise financial risk:The further pursuit of operational excellence in Project Management and Finance Control, through optimisation of the administrative/Finance & Control systems and procedures among other measures;Registration/preparation of Utility Support Contracts with realistic performance targets and a good balance between fixed and variable rewards and bonus/malus arrangements;Demanding project finance payment in advance;A standard cooperation agreement has been drawn up in collaboration with Royal Haskoning DHV, a leading firm of consulting engineers and a VEI partner, which focuses on clearly defining liability;Restraint with regard to entering into long-term commitments in relation to rent, vehicles, etc.;Not participating or taking any financial position in local water operating partners.Externally recruited personnel, who mainly work as self-employed contractors or based on fixed-term contracts (duration is based on the contract period).Utrecht, 17 May 2018
M.A.C. Schouten, PhD - CEO VEI
People that gained access to water/sanitation in 2017
BACK TO RESULTS 2017
PDF (including Financial statements)
COMMENCING WATERWORX PROGRAM
VEI’s growing impact
Mission & vision
PDF (including Financial statements)
New VEI Program
2017 was for VEI a year marked with the granting and start of the largest program in the history of VEI: the WaterWorX program, spanning over a period towards 2030...
spread over 16 countries, with all 10 Dutch operators as partners, and a budget for the first 5 years of 55 million Euro. As the program was during 2017 in its inception phase, the volume is not affecting much in this starting year the financial figures of 2017, but it surely will be a continuous factor in the years to come.
In 2017, we made a large step in realizing our strategy of becoming more effective in contributing to the Sustainable Development Goals. Or in the words of President Eisenhower of the USA; to make “a bigger bang for the buck”. What we want is to make every euro of activities that we undertake, count more in respect to making a direct impact to Sustainable Development Goal 6: universal sustainable water services by 2030.
In 2017, turnover of VEI reached a level of €17.5 million; and provided access to almost 225.500 people that before lacked proper access to water services. Hence, with a simple calculation, every euro of activities of VEI in 2017 directly impacted with a factor of 0.012 to the realization of SDG 6. Such is an 43% effectiveness improvement to the year 2016, when we achieved a calculated factor of 0,008. This ambition of “a bigger bang for the buck” will be continuous effort for the years to come, especially given the ambition of the new WaterWorX program, that strives to contribute to provide sustainable for water service to 10 million people by 2030.
Solvency, expressed as shareholders’ equity in relation to the balance sheet total, was 13% (compared to 12% in the previous year). Nevertheless, two factors have influenced the latest solvency percentage. Firstly, the increase in equity caused by the positive result for 2017. Secondly, the audits of a number of projects were finalized which resulted in claims on the final donor contribution. Final payments are received when an audit is finalized.
The company’s liquidity, expressed as current assets relative to current liabilities, was 1,21 (compared to 1.19 in the previous year). During 2017 VEI’s largest debtor payed it’s outstanding debt. Resulting in a 45% drop from €1.265 million (in 2016) to €0.696 million (at the end of 2017) . Finally, no unforeseen items of extraordinary expenditure had to be accounted for in relation to 2017.
Noteworthy for 2017 is the completion of the 3-yearly strategic reorientation of VEI, which resulted in key choices for the VEI#2020 strategic agenda, endorsed by the shareholders. The agenda for the coming years is built on three strategic pillars, i.e. 1) building VEI; 2) project excellence; and 3) engagement. Building VEI refers to continuing our path in professionalizing VEI in its operations, its accountability and transparency, effectiveness and efficiency. This includes elements such as an ICT improvement process, more tailor-made attention to the human resources involved in VEI, and an internal reorganization of tasks and responsibilities. The ‘Project Excellence’-pillar encompasses existing elements as continuously innovating our products and diversifying our financial sources, but also new elements such as centralizing our project-portfolio around the realization of Sustainable Development Goal 6 and the forming of project teams, and of course a successful implementation of our new strategic WaterWorX program. The third pillar is a relatively new one, and concerns explicitly the need of VEI to pro-actively stimulate engagement of the Dutch water operators with the mission and vision of VEI. Such includes strategic actions as the branding of VEI as name of the organization, a stronger support to the Foundation Water for Life, and the strengthening of the resourcing process of the short termers from the water companies. The VEI#2020 agenda, including these three strategic pillars will guide our actions in the years to come.
LOOKING FORWARD TO 2018
The project portfolio is targeted in the coming years, to stabilize around a volume of €20 million, which will accordingly result in stable turnover and costs. However, given our strategy for “a bigger bang for the buck”, VEI strives to give access to 315.000 people to water/sanitation services as a direct result of our activities (compared to the 225.312 achieved in 2017). Due to the acquisition of the WaterWorX programme, as VEI, we are able to boost the impact on this key indicator, growing in 2020 to a total annual amount of 350,000 people which we can give access to improved water services. The support to the local utilities and thus the contribution to the Sustainable Development Goals can only be reached by actively sharing long-standing expertise and experience of the Dutch drinking water utilities. VEI is strongly rooted in the Dutch drinking water companies and is from and for drinking water utilities. The unlocking of the expertise of the Dutch utilities is most directly personified in the staff that has worked before for the Dutch utilities and are now directly involved in VEI activities.
Therefore, target for 2018 is to increase the number of days spent by short term experts from the Dutch water operators to 3.750 days (compared to 3.241 days in 2017), and to increase the number of individual Dutch water utility staff to 185 individuals. Also, for the number of long term experts an increase is targeted from 27 persons in 2017 to 34 persons from the Dutch water utilities in 2018.
Choices relating to contract types and project sites are key elements in managing the risk profile of the commitments we enter into. Selection is executed through a criterion-based filtering process weighing impact, financial risks, operational risks and risks relating to employees’ occupational health and safety. A prime condition to weigh our possible involvement is that there must be a reasonable expectation that our efforts will have a sustainable and lasting impact. The motivation of our foreign partner water company (and its management) is an important indicator in respect of this condition. Other considerations relate to the safety situation of the project site, such as indicated for example by the presence of other international organisations, travel infrastructure and accommodation facilities and advice provided by our partner Control Risks. Control Risks is an independent, global risk consultancy specializing in helping organizations manage political, integrity and security risks in complex and hostile environments. Related to this criterion, is that VEI explicitly condemns (and refuses to participate in) all forms of corruption and the presence of VEI employees in a country in no way indicates VEI’s support of a local government’s policy or an endorsement of its governance quality. With respect to the type of contract, VEI’s policy is not to take a financial interest in local entities. VEI focuses its activities on providing technical support to their partners abroad to enable them to manage their service provision sustainably.
Introducing our new
VEI Program of WaterWorx
BACK TO WATERWORX
Late 2015, the Dutch minister Ploumen for foreign trade and development cooperation stated that the Netherlands as a nation will ensure that in 2030...
Through the WaterWorX program, all ten Dutch drinking water companies work closely together. Together, they expressed that they feel responsible for the global water issues caused by a growing population, urbanisation and economic growth.
In the long term
Through a public-private partnership with local partner companies in Africa, Asia and Latin America, along with the Dutch ministry of foreign affairs, the Dutch water companies will contribute to improved access to sustainable water supplies. WaterWorX is a long-term program. VEI and the other partners have committed themselves to the 2030 target date for the sustainable development goals as set by the United Nations.
Access to water for 10 million people
WaterWorX is committed to providing sustainable access to clean drinking water for 10 million people by 2030, by focusing on three pillars:
- Strengthening the financial, technical and social sustainability of the local partner
water companies, thus enabling access to sustainable drinking water for 10
million people in developing and transitioning countries.
- Strengthening the institutional infrastructure of policy, legislation, regulations and
funding, creating an environment in which water companies are encouraged to
function and perform well.
- Improving access to investment funding in water infrastructure by developing
investment proposals and establishing relationships with domestic and
international funding institutions and banks.
30 million people will have sustainable access to drinking water and 50 million people will have access to proper sanitation. This goal encompasses the Dutch contribution to the realisation of Sustainable Development Goal 6 of the United Nations. Through the WaterWorX program, led by VEI, the ten Dutch water companies are collectively and uniquely responding to this call.
One of our WaterWorX partners: Pim van de Male of the Netherlands Ministry of Foreign Affairs.
One of the 24 Water Operator Partnerships the WaterWorX program brought about, is the Performance Enhancement Water Utilities Philippines (PEWUP) partnership, which benefits four colleague water operators. Alma L. Abrasaldo is president of one of these operators: the Bayawan Water District.
‘In 2017, VEI included my water district in its WaterWorX program. The poor, who cannot afford the connection fee, will now receive drinking water from our system. This will increase accessibility of water services to the poor and increase connectivity and revenue to the Water District as well, which in turn can be converted to more areas of expansion and more services in the future. ‘The incidence of waterborne diseases wil be reduced if safe water is available to our customers. Educating them on the price of water and sanitation will help in changing their mind-set and behaviour’.
2,500 new household connections
Besides Bayawan City, the water districts of Bogo City, Toledo City and Carcar City in Cebu will benefit from the partnership’s first phase. Thousands of residents from these cities will soon have access to clean and potable water. The four-year phase 1 of the partnership includes a nine million Philippine peso grant to each of the four water districts, which will contribute an additional 1.2 million pesos per year (1EUR= +/- 64 philippine peso). ‘Each of the beneficiary water districts have now submitted their intervention proposals, which include the opening of new water connections in their respective areas. In the hinterland of Bayawan City, a total of 2,500 new household connections will benefit. Also included are operational matters like improvement of asset management, installation of a comprehensive GIS SYSTEM, reduction of non-revenue water of 36 per cent, capability building of personnel and much more.’
‘I believe that VEI succeeds in its work around the world because it helps the water district improves itself in a wholesome way. The solutions provided improve all aspects of water service delivery, from source to tap, from billing to infrastructure, from people to consumers. The long-term solution of the WaterWorX program is appreciated, and learnings from peers in the industry opens windows of knowledge-sharing and inspires each one of us.’
Sharing best practices
‘As president of the Philippine Association of Water Districts (PAWD), I am also involved in projects for the good of the 522 member Water Districts across the country. Working together and teaching each other is the PAWD way of brotherhood. Some water districts are ahead of others in water service operation – growing water districts can learn from them. We share best practices and nurture each other’s growth in service delivery. Working together is very fulfilling, enriches our managerial skills and can move our law-makers to adopt some important reforms in the water supply sector.’
THE NETHERLANDS GOVERNMENT AS A FULL PARTNER
One of our WaterWorX partners: Alma Abrasaldo, President Bayawan Water District, the Philippines.
WORKING TOGETHER IS OUR WAY OF BROTHERHOOD
With the introduction of WaterWorX, VEI has been working with the Netherlands Ministry of Foreign Affairs with increased intensity and fervour. This collaboration enables the Dutch water companies to establish sustainable, long-term relationships with partner water organisations abroad. We asked Pim van der Male, Senior Policy Officer Water Sanitation Hygiene (WASH) with the Ministry of Foreign Affairs three questions.
1. What do you consider to be the power of WaterWorX?
“That lies in a number of aspects. WaterWorX is a long-term program rather than a short-term project. This means that stable relationships can be established with international water companies, a condition for making a real difference. The scale of the program also plays a role: the combined knowledge of ten Dutch water organisations is truly immense! By joining forces and bringing the extensive knowledge of these organisation across borders, we can achieve great things. The bundled approach also provides a professional impact. Experiences and lessons can be shared more effectively.”
2. What is Foreign Affairs’ most significant contribution?
“The ministry has a vast network which we are able to mobilise for WaterWorX. We connect Dutch and international partners and financial institutions. International water companies benefit from local legislation that positively effects their business operations. Via our embassies, we can play a role in policy discussions regarding topics relevant to the water companies. We also put a strong focus on making water companies appealing to investors. With sustainable investments, these companies rely less on subsidies and are therefore more independent. This independence makes them eligible for other forms of financing, such as that of banks or international financial institutions. This is a spearhead of Foreign Affairs.”
3. This is the first time that all ten of the Dutch water companies are working together, not to mention that the ministry is operating for the first time as partner. What is this like for you?
“I’m seeing incredible energy emanating from the Dutch water companies. The realisation is tangible that, together, we can make a tremendous impact. This is a unique role for Foreign Affairs: rather than providing a subsidy, we are able to function as a substantive partner in a fantastic program. This sometimes means, quite literally, being there. Which recently brought me to Ethiopia to attend a workshop at the Dutch embassy. There is a great need in Ethiopia for positive policy and legislation changes in favour of the water companies, and WaterWorX can provide a significant contribution.”
WaterWorX partner: Alma Abrasaldo
President Bayawan Water District, the Philippines.
WaterWorX partner: Pim van de Male
of the Netherlands Ministry of Foreign Affairs.
Meanwhile, in Holland…
The Dutch WaterWorX partners meet on an almost monthly basis to run through the programme’s status. What are the challenges, which successes have been realised, how are the short-term missions and project plans progressing? How can we best facilitate the experts in order to achieve the highest level of quality with the project plans? Based on the collective experience and input of the Dutch water companies, templates and fact sheets are drawn up. The Ministry of Foreign Affairs is also present as partner and shares its study into strengthening the institutional structure for laws and legislation, policy and funding in four countries. In addition to the monthly consortium meetings, the various working groups also arrange frequent visits. There is, for instance, a Gender working group, a Content working group, a Monitoring and Evaluation working group, a Communication working group and a Finance working group. Each working group has a representative from each of the Dutch water companies. This way, each of the water companies can share its specific knowledge and own expertise within WaterWorX.
Memorable moment during Amsterdam International Water Week October 2017
During the Amsterdam International Water Week at the end of October, VEI as consortium leader together with the 10 Dutch water operators, 24 selected international peer water operators, and the ministry of foreign affairs placed their signatures on the Globe of Intent; a large globe representing the collaboration between all partners until 2030. It represents the official launch of WaterWorX and, with the attendance of all international partners, is an extraordinary moment. Various presentations are held, including that of Carola van Rijnsoever, director Inclusive Green Growth and Ambassador Sustainable Development, as well as meteorologist Gerrit Hiemstra sharing his knowledge of climate change. With 24 Water Operator Partnerships in 16 countries, WaterWorX is ready for implementation!
The first short-term missions
Following thorough preparation, the first short-term experts of the Dutch water companies will depart to the project countries. There they conducted baseline studies with the potential partner organisations. How is the relevant water company performing, which hurdles do they face and which of the WaterWorX activities would have priority there?
From long list to shortlist
During 2017, VEI and the other partners in the WaterWorX program began preparing a long list of some 45 international water companies. Each of these companies is faced with challenges for which a Water Operator Partnership can provide a solution. Based on a quick scan and meetings with the management of those water companies, 24 water companies are selected from that list. In short, we determined where WaterWorX could make the biggest difference.
Final selection and further missions
All information gathered by the Short Term Experts is analysed in detail. Several of the shortlisted companies were dismissed at this stage; primarily due to a lack of real ownership. In the summer, the Short Term Experts returned to the project countries, this time to prepare project plans and a 2018 annual plan in collaboration with the local water companies. These documents define matters such as the objective, resources and budget.
22nd of March 2017, World Water Day: the official launch of WaterWorX.
During the national celebrations of World Water Day on 22 March 2017 in The Hague, WaterWorX was symbolically launched before guests with the ceremonial opening of a giant water faucet. A delegation from each of the ten water companies joined our CEO of VEI on stage, as well as a representative from the Dutch Ministry of Foreign Affairs. Each of the partners placed their signatures on a symbolic contract.
The basics of the program
Early 2017, the Dutch Ministry of Foreign affairs granted the program subsidy of 30 million Euro, based on an elaborated proposal. Moreover, at that time the program received its name WaterWorX, The X in WaterWorX stands for all 10 Dutch water operators that join forces, and a target to provide 10 million people with access to water services.